Terms and Cancellation policy

General terms and conditions apply to all travellers staying at Hótel Hraun:

Check-in from 14:00

Check-out by 11:00

 

  • The hotel cannot accept bookings for guests required to quarantine for longer than 24 hours.
  • All room rates include Icelandic VAT of 11% and a 100 ISK lodging tax.
  • Pets are not allowed at the hotel.
  • Hótel Hraun is a non-smoking hotel. Smoking inside the hotel is illegal by Icelandic law. Smoking inside hotel rooms or common areas will result in a cleaning fee of 500 EUR and will be charged to the guest.
  • Guests need to be at least 18 years of age to stay at the hotel unless accompanied by an adult.
  • In the rare event of an overbooking, Hótel Hraun will offer a suitable alternative at a third-party hotel of a similar or better standard.
  • We reserve the right to operate a video security system in all common areas of the hotel, such as hallways, breakfast area, bar and lobby. The purpose is for general security of guests and staff. Recordings can be kept for up to 12 weeks.
  • The guest or third-party booking agents are fully responsible for notifying the hotel about any cancellations or change of plans. In the case of a no-show, the full booking amount for the planned stay will be charged.
  • The below conditions are applicable to individual travellers, 10 people or less:
  • Bookings can be cancelled up to 48 hours before arrival with no penalty. If the booking is cancelled less than 48 hours prior to arrival, the total cost of the first night will be charged.
  • Special offers or non-refundable bookings cannot be changed or cancelled.
  • All bookings are required to be paid at check-in or in advance of the stay. We accept credit card payments from most major credit card companies. Amex is not accepted. Refunds can only be made to the original credit card used.
  • For bookings made by a third-party agent for individual travels of 10 people or less; payment is as per agreement with Hótel Hraun. Please contact groups@hotelhraun.is for further information.

The below conditions are applicable to group travellers, 11 people or more:

  • The guest or third-party booking agent is fully responsible for notifying the hotel about any cancellations or change of plans. In the case of a no-show, the full booking amount for the planned stay will be charged.
  • A rooming list must be sent to Hótel Hraun no later than 3 weeks (21 days) prior to
  • the travellers’ arrival, and a final rooming list at least 1 week (7 days) in advance of check-in.
  • For group bookings of 11 people or more; payment is as per agreement with Hótel Hraun. Please contact groups@hotelhraun.is for further information.

Group Cancellation fee:

  • If cancelled at least 6 weeks prior to arrival, no cancellation fee will be charged.
  • If cancelled between 4-6 weeks prior to arrival, a 10% cancellation fee applies.
  • If cancelled between 2-4 weeks prior to arrival, a 40% cancellation fee applies.
  • If cancelled within 2 weeks prior to arrival, a 100% cancellation fee applies.